Some third-party data cables may be able to transfer enough power to the drive. If the My Passport is connected to a USB Hub, or to another device (such as a Monitor or Keyboard) the My Passport drive may not be receiving enough power to operate properly. Verify that the My Passport drive is connected directly to a port on the back or side of the computer.If this resolves the issue the port may no longer be functioning properly. Connect the My Passport drive to a different USB or FireWire port on the computer.USB cables that are guaranteed to be compatible with a My Passport drive are available on the Online Store. The drive may not get enough power to run if a USB cable longer than 18 inches is used. Make sure that the USB (or FireWire) cable is no longer than 18 inches in length (22 inches for My Passport drives manufactured prior to 2007).If this resolves the issue the USB cable is either not compatible (see below) or may have failed. Connect the Passport to a computer using a different USB cable.It can also occur if not enough power is reaching the drive.Īs these symptoms can occur for numerous reasons the first thing that needs to be done is to isolate the issue.
The most common cause is a bad or incorrect cable, a failed USB port on the PC or Mac, or a bad drive. These symptoms are common to a number of different problems.
The WD My Passport drive does not spin up, tries to spin but clicks, or is not recognized at all when it is connected to a USB or FireWire port on a PC or Mac. This answer explains WD My Passport Does Not Spin Up, Not Recognized, or Makes a Clicking Sound When Connected to a Computer.
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